(i) To evaluate the types of cases which come to the Gram Katchahry for trial,

(ii) To assess the performance of the system in terms of efficiency, cost, access and quality and the system of monitoring and supervision,

(iii) To understand the system of disposal and documentation of the cases, the human resources available with the Gram Katchahries and their capacities,

(iv) To understand the problems faced by citizens who approach Gram Katchahry for assistance, their level of satisfaction.

(v) To recommend steps for systemic improvement including building capacity.

Azim Premji University

May, 2021

May-22

Bihar